Coronavirus (COVID-19) FAQ

Last updated June 2020

Coronavirus Frequently Asked Questions

The most common symptoms of the COVID-19 are the same as the most common symptoms of the flu, common colds, and pneumonia which include fever, cough, congestion, and shortness of breath. At least 80% of those infected with COVID-19 don’t need medical treatment. Only those with severe symptoms including shortness of breath and difficulty breathing should report to the Emergency Department. All others should quarantine themselves at home and call us at (503) 684-8252.

Probably not. Patients who have been in contact with someone who has a laboratory-confirmed case of COVID-19 are at higher risk of being diagnosed with COVID-19.

If this is you and you are experiencing severe symptoms such as severe shortness of breath it is recommended that you seek local emergency care or dial 911.

If possible call your local ER to inform them of your arrival before you arrive.

If you have not been in contact with someone who as a confirmed case of COVID-19, but you are experiencing cold, cough and fever, it is recommended to contact us at (203) 874-3682 for further assistance prior to scheduling an appointment in-person.

Patients with cold, cough, and fever but have NOT been in direct contact with someone who has a laboratory-confirmed COVID-19 case are considered lower risk to have COVID-19. If this sounds like you, it is recommended you continue to schedule a visit.

We are pleased to inform you that all 17 DOCS Medical Group locations can provide COVID-19 testing. If you are concerned about COVID-19 or have been exposed to someone with the disease and/or are demonstrating symptoms such as fever, cough or shortness of breath, please visit our telemedicine page to set up an online assessment with one of our providers. When the assessment is finished and if COVID-19 testing is recommended, we will have you visit the closest DOCS location to you for testing.

Please visit our telemedicine page to schedule an assessment:

The State of CT Department of Public health currently has test kits available. You can find the numbers for these departments below:

Connecticut State DPH 860-509-7929
Massachusetts State DPH 617-983-6800
Putnam County DPH 845-808-1390
Westchester County DPH 914-813-5159

You can call us at (203) 874-3682.

Contact the Department of Public Health for Testing
If you have a fever, shortness of breath or a cough, AND and have been in close contact with a person known to have COVID-19 or if you have recently traveled from an area with widespread or ongoing community spread of COVID-19, please call your healthcare professional or your local Department of Public Health for testing.

Putnam County DPH 845-808-1390
Westchester County DPH 914-813-5159
Connecticut State DPH 860-509-7929
Massachusetts State DPH 617-983-6800

Yes, DOCS Medical Group offers blood drawing at all of our Connecticut facilities. This type of testing includes a blood drawn that will be then sent to the lab for testing. It looks for the presence of certain antibodies in your system that show that you have had a past infection of the COVID19 virus. 

This testing is available at regular office hours, but you must schedule a Telemedicine visit first. To set up this appointment, please visit our Telemedicine page: 

Those who qualify for the blood drawing test includes anyone with a suspected prior COVID infection, Asymptomatic patients CAN be tested, For those with active COVID would suggest this testing 3 weeks after COVID diagnosis.

Yes. DOCS is now offering point of care (POC) testing at all 17 locations throughout the state. This test allows us to test for COVID-19 on-site with results in as little as 15 minutes. This gives us a great opportunity to increase our testing capacity for all town residents effective immediately. 

Each DOCS location will be equipped with the Quidel Sofia 2 diagnostic machine. Nasopharyngeal swabs will be collected from those coming in and processed through the machine. One of our providers will then discuss the patients’ results with them while they are still in this office.

This new testing capability is extremely effective and accurate and we believe it will help us to feel safer in the days to come as we continue to open up our economy further and return to our new “normal”.